Refunds

Digital downloads

Downloads are delivered immediately, so we ask you to confirm at checkout that you want access straight away. In the EU and UK that confirmation waives the fourteen-day right of withdrawal, and we will say so plainly at the point you agree to it.

If a file is broken, misdescribed, or you cannot make it work with reasonable help from us, tell us within fourteen days and we will refund it in full. "I already downloaded it" is not a reason we will refuse.

Services

Before work starts, you can cancel a service for a full refund.

Once work has started, we refund the portion not yet delivered. For a fixed-scope engagement we will tell you what has been completed and what that leaves.

For security testing specifically, work is usually scheduled in blocks. Cancelling inside 48 hours of a booked block may not be refundable, because the time cannot be resold at short notice. This is stated at booking.

Subscriptions

You can cancel at any time. Access continues to the end of the period you have already paid for, and we do not bill again.

We do not automatically refund part-months. If you cancelled and were charged again because a cancellation did not register, that is our problem and we will refund it in full.

If a subscription was unusable because of a fault on our side, tell us and we will refund the affected period.

Mobile money

Mobile money behaves differently from cards and it is worth knowing how.

If money left your wallet but the purchase did not complete, it will usually settle on its own within 24 hours — the confirmation reaches us separately from your browser, so closing the page does not lose the payment. If it has not resolved after that, contact us with the transaction reference and we will trace it.

If you were charged twice for one purchase, we refund the duplicate in full. Duplicate notifications are a known characteristic of these networks and we treat them as our problem, not yours.

Refunds return to the wallet that paid. We cannot redirect a mobile money refund to a card or a different number.

How refunds are paid

Card and bank refunds are processed by Paddle as merchant of record and return to the original payment method, typically within 10 working days depending on your bank.

Mobile money refunds return to the paying wallet, typically within 5 working days.

Chargebacks

If you raise a chargeback, access is suspended while it is reviewed. If it turns out to be a mistake or a family member's purchase, contact us and we will sort it out — a chargeback is a slower and more damaging route to the same refund.

Asking for a refund

Email info@argilette.com with your order number and what went wrong. We aim to answer within 2 working days.

None of this limits rights you have under consumer law where you live.

This document is published in English and French. Where the two differ, the English version governs.